TERMS OF SERVICES

Welcome to Raheka (“we,” “our,” “us,” or “Raheka”). These Terms & Conditions govern your access to and use of our website, www.raheka.com (the “Website”), and the purchase of products offered through the Website.

By accessing, browsing, or using our Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our Website.

1. ABOUT RAHEKA

Raheka is a contemporary women’s fashion brand offering apparel and related products through its online platform. We strive to provide accurate product information, seamless shopping experiences, and quality customer service.

2. ELIGIBILITY

By using this Website, you confirm that:

  • You are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information provided by you is accurate, complete, and current.

We reserve the right to refuse service, terminate accounts, or cancel orders if any information provided is found to be inaccurate or misleading.

3. PRODUCTS & AVAILABILITY

We make every effort to ensure that all products displayed on our Website are accurately represented. However:

  • Product colours may vary slightly due to photography, lighting conditions, and individual screen settings.
  • Natural fabrics may have slight variations in texture, weave, or finish.
  • Handcrafted details, embroidery, and embellishments may exhibit minor irregularities that are inherent characteristics of the product and not defects.
  • Product measurements may vary slightly from the size chart due to manufacturing tolerances.

All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

4. PRICING

All prices displayed on the Website are in Indian Rupees (INR). Unless otherwise stated:

  • Prices are inclusive of applicable GST.
  • Shipping charges, if applicable, are calculated separately during checkout.
  • International duties, taxes, and customs fees are the responsibility of the customer.

Raheka reserves the right to modify pricing, promotions, and offers without prior notice. In the event of an incorrect price due to a technical or human error, we reserve the right to cancel the affected order and issue a full refund.

5. PROMOTIONAL OFFERS

From time to time, Raheka may offer promotional discounts, launch offers, coupon codes, and special pricing. Please note:

  • Promotional offers may be withdrawn at any time.
  • Offers cannot be combined unless specifically stated.
  • Discount codes are non-transferable and cannot be exchanged for cash.
  • Discounts are applicable only during the validity period specified.
  • Orders placed before or after a promotional period are not eligible for retrospective discounts.

6. ORDERS

After placing an order, you will receive an order confirmation email. Receipt of an order confirmation does not constitute acceptance of the order. Raheka reserves the right to:

  • Accept or reject any order.
  • Limit quantities purchased.
  • Verify customer details before dispatch.
  • Cancel orders suspected of fraud or misuse.

If an order is cancelled after payment has been received, the amount will be refunded to the original payment method.

7. PAYMENTS

We accept payments through secure third-party payment gateways. Payment options may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Wallets
  • Other payment methods made available during checkout

Raheka does not store complete payment card information. All transactions are subject to verification and authorization by the relevant payment provider.

8. SHIPPING & DELIVERY

We strive to dispatch orders promptly. Delivery timelines displayed on the Website are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Customs processing
  • Other unforeseen circumstances

Ownership and risk of loss transfer to the customer upon successful delivery. Raheka shall not be liable for delays caused by third-party logistics providers.

9. INTERNATIONAL ORDERS

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Local handling charges
  • Additional fees imposed by destination countries

Raheka has no control over customs clearance processes and cannot guarantee delivery timelines for international shipments.

10. EXCHANGES, RETURNS & REFUNDS

Returns, exchanges, and refunds are governed by our separate Return & Exchange Policy and Refund Policy. Customers are encouraged to review these policies before making a purchase. Products returned without authorization may not be accepted.

11. FABRIC & GARMENT CARE

All Raheka garments are designed with premium fabrics and delicate detailing. Customers are advised to follow the care instructions provided with each product. Raheka shall not be responsible for damage resulting from:

  • Improper washing
  • Incorrect ironing
  • Bleaching
  • Drying methods inconsistent with care instructions
  • General wear and tear

12. USER ACCOUNTS

If you create an account on our Website:

  • You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate information.
  • You accept responsibility for all activities conducted through your account.

Raheka reserves the right to suspend or terminate accounts that violate these Terms.

13. INTELLECTUAL PROPERTY

All content available on this Website, including product photographs, campaign imagery, graphics, logos, text, videos, product descriptions, and website design elements, is the exclusive property of Raheka and protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, or used without prior written permission.

14. USER GENERATED CONTENT

If you submit reviews, testimonials, comments, photographs, or social media content featuring Raheka products, you grant Raheka a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display such content across our Website, social media channels, advertising campaigns, and promotional materials. Customers may request removal of their content by contacting us.

15. PROHIBITED ACTIVITIES

You agree not to:

  • Use the Website for unlawful purposes.
  • Interfere with Website operations.
  • Attempt unauthorized access to systems or data.
  • Upload malicious software.
  • Engage in fraudulent transactions.
  • Misrepresent your identity.

Violation may result in legal action and termination of access.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Raheka shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Loss of business opportunities
  • Data loss
  • Delays caused by third parties

In all circumstances, our liability shall not exceed the amount paid for the relevant product.

17. THIRD-PARTY LINKS

The Website may contain links to third-party websites. Raheka is not responsible for the content, privacy practices, policies, or security of such third-party websites. Users access such websites at their own risk.

18. FORCE MAJEURE

Raheka shall not be liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Strikes
  • Transportation disruptions
  • Pandemics
  • Government actions
  • Internet outages
  • Power failures

19. PRIVACY

Your use of the Website is also governed by our Privacy Policy. By using the Website, you consent to the collection and use of information as outlined in the Privacy Policy.

20. MODIFICATIONS

Raheka reserves the right to amend these Terms & Conditions at any time. Changes become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of revised Terms.

21. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State].

22. CONTACT US

For any questions regarding these Terms & Conditions, please contact:

Raheka
Email: supportraheka@gmail.com
Mobile no- 9691722712

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST