SHIPPING POLICY

At Raheka, we are committed to delivering your order safely and efficiently. Every garment is carefully packed and quality-checked before dispatch to ensure it reaches you in perfect condition.

Order Processing

All orders are processed within 1–3 business days from the date of order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

During collection launches, sale periods, or promotional events, processing times may be slightly extended.

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Domestic Shipping (India)

We currently ship across India.

Estimated delivery timelines:

* Metro Cities: 3–5 business days

* Tier 1 & Tier 2 Cities: 4–7 business days

* Other Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination and courier service availability.

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International Shipping

We offer international shipping to select countries.

Estimated delivery timelines:

* 7–15 business days depending on destination and customs clearance.

Customers are responsible for any customs duties, import taxes, handling fees, or local charges imposed by their country.

Raheka is not responsible for delays caused by customs authorities.

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Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation email and/or SMS containing tracking details.

Customers may track their shipment using the provided tracking information.

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Delivery Attempts

Courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

* Incorrect address

* Unavailability of recipient

* Refusal to accept delivery

The order may be returned to us.

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Address Changes

Customers are requested to verify shipping details before placing an order.

Address changes may only be accommodated before dispatch and are subject to operational feasibility.

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Delays Beyond Our Control

Delivery timelines may be affected due to:

* Weather conditions

* Public holidays

* Natural disasters

* Strikes

* Government regulations

* Logistics disruptions

* Force majeure events

Raheka shall not be liable for delays arising from such circumstances.

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Damaged Packages

If your package arrives damaged or appears to have been tampered with, please follow these steps:

  1. Record a clear unboxing video starting from the unopened outer packaging and capture any visible damage.
  2. Notify us within 24 hours of receiving your order.
  3. Share your order number along with the relevant photos and videos for review.

Once we receive the required information, our team will investigate the issue and provide an appropriate resolution.

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Contact Us

For shipping-related queries:

Email: supportraheka@gmail.com

Mobile number: 9691722712

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM IST