PRIVACY POLICY
At Raheka (“we”, “our”, “us”), we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, interact with us, or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. WHO WE ARE
Raheka is a contemporary fashion brand dedicated to creating timeless, versatile clothing for modern women.
For the purpose of this Privacy Policy, “you”, “your”, and “customer” refer to any individual accessing our website or purchasing products from us.
2. INFORMATION WE COLLECT
We collect information that helps us provide a seamless shopping experience and improve our services.
Personal Information
When you place an order, create an account, subscribe to our newsletter, contact us, or participate in promotions, we may collect:
- Name
- Email Address
- Mobile Number
- Shipping Address
- Order History
- Communication Preferences
Payment Information
Payments are processed through secure third-party payment gateways.
Raheka does not store:
- Credit Card Number
- Debit Card Number
- CVV Information
- Banking Credentials
- UPI Pins
Payment information is handled securely by authorized payment providers.
Device & Technical Information
When you visit our website, certain information may be automatically collected, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Geographic Location (approximate)
- Website Navigation Behaviour
- Referring Websites
This information helps us improve website performance and customer experience.
Marketing & Analytics Information
We may collect information relating to:
- Pages viewed
- Products viewed
- Time spent on pages
- Shopping cart activity
- Purchase history
- Advertisement interactions
This information helps us understand customer preferences and improve our marketing efforts.
3. HOW WE USE YOUR INFORMATION
We use your information for legitimate business purposes, including:
Order Processing
To:
- Confirm orders
- Process payments
- Ship products
- Coordinate deliveries
- Handle returns and exchanges
Customer Support
To:
- Respond to enquiries
- Resolve issues
- Provide order assistance
- Improve service quality
Website Improvement
To:
- Analyze website performance
- Understand customer behaviour
- Improve website functionality
- Enhance shopping experiences
Marketing Communications
With your consent, we may send:
- Product launches
- Collection updates
- Promotional offers
- Sale announcements
- Brand news
- Style inspiration
You may unsubscribe at any time.
Fraud Prevention
We may use information to:
- Verify transactions
- Detect suspicious activity
- Prevent fraud
- Protect customer accounts
4. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to improve functionality and user experience.
Cookies may help us:
- Remember customer preferences
- Save shopping cart information
- Understand website usage
- Deliver personalized content
- Measure advertising effectiveness
Types of cookies we may use include:
Essential Cookies
Required for website functionality.
Performance Cookies
Help us understand website performance.
Analytics Cookies
Provide insights into visitor behaviour.
Advertising Cookies
Help deliver relevant advertisements.
You may disable cookies through your browser settings, though certain website features may not function properly.
5. ADVERTISING & ANALYTICS TOOLS
Raheka may use trusted third-party platforms including:
- Meta (Facebook & Instagram)
- Google Analytics
- Google Ads
- Shopify Analytics
- Email Marketing Platforms
- SMS Marketing Platforms
These tools help us:
- Understand customer behaviour
- Improve website performance
- Measure marketing effectiveness
- Deliver relevant advertisements
These platforms may collect information according to their own privacy policies.
6. SHARING OF INFORMATION
We value customer trust and do not sell personal information.
However, we may share information with trusted third parties when necessary to operate our business.
Shipping & Logistics Partners
To facilitate order deliveries, information may be shared with courier and logistics providers.
This may include:
- Name
- Address
- Phone Number
- Order Details
Payment Service Providers
Payment information may be processed by secure payment partners for transaction completion.
Technology Service Providers
We may share information with:
- Website hosting providers
- Analytics providers
- Customer support platforms
- Marketing service providers
solely for operational purposes.
Legal Authorities
We may disclose information if required:
- By law
- Through court orders
- To comply with legal obligations
- To protect our rights and business interests
7. CUSTOMER REVIEWS & TESTIMONIALS
If you submit reviews, testimonials, photographs, or feedback regarding Raheka products, we may display such content on:
- Our Website
- Social Media Platforms
- Marketing Materials
- Email Campaigns
By submitting such content, you grant Raheka permission to use it for promotional purposes.
You may request removal by contacting us.
8. SOCIAL MEDIA INTERACTIONS
If you interact with Raheka on platforms such as Instagram, Facebook, Pinterest, or other social networks, information shared publicly may be visible to others.
Raheka is not responsible for privacy practices of third-party social media platforms.
Customers should review the privacy policies of those platforms separately.
9. DATA SECURITY
Protecting your information is important to us.
We implement reasonable administrative, technical, and organizational safeguards to protect information against:
- Unauthorized access
- Misuse
- Disclosure
- Loss
- Destruction
- Alteration
Despite our efforts, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
Customers should also take precautions to protect account credentials.
10. ACCOUNT SECURITY
If you create an account with Raheka:
- Keep login credentials confidential.
- Do not share passwords with others.
- Notify us immediately of unauthorized access.
Customers are responsible for activities occurring under their accounts.
11. DATA RETENTION
We retain customer information only for as long as necessary to:
- Fulfil orders
- Maintain customer accounts
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Information may be securely deleted when no longer required.
12. YOUR RIGHTS
Subject to applicable laws, you may request:
Access
Access to information we hold about you.
Correction
Correction of inaccurate or incomplete information.
Marketing Opt-Out
Withdrawal from promotional communications.
Deletion
Deletion of personal information where legally permissible.
Account Closure
Closure of your customer account.
Requests may be submitted through the contact information provided below.
13. INTERNATIONAL USERS
If you access our website from outside India, you understand that information may be transferred, processed, and stored in India or other countries where our service providers operate.
By using our website, you consent to such transfers.
15. THIRD-PARTY WEBSITES
Our website may contain links to external websites.
We are not responsible for:
- Content
- Privacy Practices
- Security Measures
of third-party websites.
Customers should review the privacy policies of those websites independently.
16. CHANGES TO THIS POLICY
Raheka reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page along with the updated revision date.
Continued use of the website constitutes acceptance of revised terms.
17. CONTACT US
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Raheka
Email: supportraheka@gmail.com
Contact number- +91 9691722712
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST