RETURN AND REFUND POLICY

At Raheka, every piece is carefully crafted and quality-checked before dispatch. We hope you love your purchase; however, if you require assistance with sizing or receive an incorrect or damaged item, we’re here to help.

EXCHANGES-

At Raheka, we currently do not offer direct exchanges.

If you face a sizing issue, you may return the original product in accordance with our Return Policy and place a new order for your preferred size, subject to availability.

We recommend referring to our size guide before placing your order to ensure the best fit.

For any assistance, please feel free to reach out to our customer support team. We will be happy to help.

Return Eligibility

Returns may only be accepted under the following circumstances:

* Wrong item received.

* Incorrect size

* damaged packaging

Customers must notify us within 48 hours of delivery and provide clear photographs for verification.

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Non-Returnable Items

The following items are not eligible for return:

* Customized or altered garments.

* Products returned without original tags.

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Refund Policy

Refunds are only applicable for:

* Incorrect products sent by Raheka.

* Verified manufacturing defects.

* incorrect size

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Refund Process

Once the returned item has been received and inspected:

* Approved refunds will be processed to the original payment method.

* Refund processing may take 7–10 business days.

* Bank processing times may vary.

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Return Shipping Charges

Returns due to a change of mind, incorrect size selection, or any reason not attributable to Raheka will incur a return shipping charge of ₹129, which will be deducted from the refund amount.

However, if the return is due to an error on Raheka's part, such as receiving the wrong item, a defective product, or an incorrect order, no return shipping charges will be applied.

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Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellations cannot be accommodated.

If cancellation is approved before dispatch, the amount will be refunded to the original payment method.

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How to Request a Return

Please email:

supportraheka@gmail.com

Include:

* Order Number

* Registered Email Address

* Contact Number

* Reason for Request

* Photographs (if applicable)

Our team will review your request and guide you through the next steps.

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Contact Us

For all return and refund enquiries:

Email: supportraheka@gmail.com

Contact no.: 9691722712

Customer Support Hours:

Monday – Saturday

10:00 AM – 6:00 PM IST